Thank you for your interest in being a part of Destination El Paso, managed by ASM Global. We look forward to reviewing your application. If you are selected for further consideration, we will reach out to you for additional screening.
Summary
ASM GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Destination Services Assistant. This position will assist with general administrative functions and offers support to the Visit El Paso division with day-to-day operations of the department. Extensive software skills are required, as well as research abilities and strong communications skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides general administrative assistance and support to the Visit El Paso division to include tourism, sales, servicing, visitor services and film & creative industries
Demonstrates considerable knowledge of office practices and procedures and excellent knowledge of office computer software
Able to follow oral and written instructions and communicate effectively with others in both oral and written form
Good organizational skills, the ability to multi-task and prioritize work and competing deadlines
Assists with processing of invoices, check requests, expense reports
Assists with all travel reservations for Destination El Paso
Assists in compiling data for monthly, quarterly, and yearly reports through IDSS or other internal reporting platforms
Maintain database of hotel partners, attractions, entertainment, annual events, camp groups to include RV parks
Maintain organized file system for department, including accounting records, requests for quotes, distribution lists and database of local, regional, state and national media
Assists in requesting quotes/making purchases of promotional items, corporate items and uniforms requiring branding
Maintains all inventory is CRM system
Maintains all digital welcome signage requests for convention, sports and local events
Main point of contact for downtown restaurants for vendors with consistent communication about conventions, sporting events and tourism-related events
Assists managers with preparations to travel to tradeshows/conferences including shipping of tradeshow displays and promotional items, printed collateral, advances, reservations
Provides assistance and support with special events hosted by Visit El Paso including luncheons, familiarization tours and site visits
Assists the visitor information centers with phone and in-person support either at centers or mobile information sites as needs arise
Provides back up support when team members are out-of-office for travel or off-site events
Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours as required
Performs related duties as required or assigned
QUALIFICATIONS
Excellent knowledge of computer software packages necessary to complete assignments to include Microsoft Office (Word, Excel, PowerPoint, Teams)
Administrative experience 1-3 years preferred
Strong customer service and business etiquette skills
Excellent organizational, planning, communication, and inter-personal skills
Maintain an effective working relationship with clients, partners, employees, and others encountered in the course of employment
Organize and prioritize under pressure and/or stringent schedule and produce accurate results
Remain flexible and adjust to situations as they occur
Ability to communicate effectively orally and in writing, to be tactful, courteous, and professional
Must have a valid Driver’s License.
EDUCATION AND WORK EXPERIENCE
High school diploma or GED
One-year experience in administrative work, customer service or travel/hospitality industry
Excellent multi-task and organization skills
Bilingual (English-Spanish) preferred
Physical Demands - Daily sitting, focusing on and operating a computer for over 60 minutes at a time.
Ability to read printed words and numbers in printed form and on computer monitor.
Communicate by telephone for up to 30 minutes at a time on a daily basis.
Stand several times a day for up to five minutes to operate photocopier, FAX machine.
Daily lifting up to 25 lbs. Up to five minutes at a time. Daily carrying up to 25 lbs. up to five minutes at a time.
Daily standing for up to 15 minutes at a time operating office equipment such as fax, printer or photocopier.
See and distinguish objects or symbols as 20 feet or more and 20 inches or less. Depth perception, peripheral vision and bringing objects into focus.
Write using pen/pencil or computer keyboard for up to 30 minutes at a time on a daily basis.
Climbing ladders and staircases multiple times per day as needed.
Ability to travel by automobile and/or air.
Note: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.
For special accommodations please call 915-534-0628.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA, Federal Contractor