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Part-time IT Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES • Responsible for both level 1 phone support and level 2 desktop support solving technical problems that arise within and around the general campus. • Identify, diagnose, and resolve technical support problems on equipment, systems, and infrastructure. • Assist users with, but not limited to, application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests. • Troubleshooting knowledge along with understanding of a desktop, laptop, tablet, VOIP phone, mobile device and Office 365 applications. • Perform minor hardware repair on equipment that is not generally covered by maintenance agreements. • Perform regular maintenance of IT equipment and systems. • Coordinate with vendors to ensure timely third-party repair and maintenance of IT equipment. • Make recommendations for purchases and repairs. • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively. • Provide clear, concise, and timely communication to Operations Management Team. • Work effectively with other building departments. • Serves as the accounts payable representative of the IT Department. • Performs other duties as assigned by the Operations Management Team.

QUALIFICATIONS, EDUCATION AND WORK EXPERIENCE • High School diploma or G.E.D. required. Two (2) years of college coursework preferred but not required. • Ability to prioritize and handle multiple projects simultaneously. • Ability to work with limited supervision and as a team member. • Excellent organization, written, verbal and interpersonal skills required; ability to interact with all levels of staff including management. • Professional presentation, appearance, and work ethic. • Skilled at working independently to make decisions that benefit the company. • Professional presentation, appearance and work ethic. • Follow oral and written instructions and communicate effectively with others in both oral and written form. • Ability to work flexible hours based on events, including daytime, evening, overnight, weekends and holidays as needed. • Be friendly, proactive, energetic, with an inquiring, and investigative mind. • Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS • Working knowledge of Active Directory, Exchange, Office 365 applications, PowerShell, Microsoft 365 and Adobe family of products. • Familiar with remote console. • Valid driver’s license required.

WORKING ENVIRONMENT/CONDITIONS • Exposure to heat and cold, dust, pollen, fumes, high noise levels, and other adverse weather conditions • Office and working facility environment • Occasional and frequent sitting, focusing on and operating a personal computer several times and hours per day. • Ability to lift 50 lbs. • Climbing ladders and staircases multiple times per day • Constant standing, walking, stooping, reaching, and handling of products. • Requires frequent use of a PC or terminal, printer, telephone, point-of-sale systems, etc.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This description portrays in general terms the type of levels of work performed and it not intended to be all-inclusive or to represent specific duties of any incumbent. The knowledge of skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job-training.

Please complete the application and send a copy of your most recent resume.

Applicants that need reasonable accommodations to complete the application process may contact- 915-534-0628

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.


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